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( Help Desk Team Lead ) PC Connection Remote Jobs From Home 22/Hour @Sarkarijobdunia

PC Connection USA Jobs

( Help Desk Team Lead ) PC Connection Remote Jobs From Home 22/Hour @Sarkarijobdunia

Hiring Organization:- PC Connection

Post Name:- Help Desk Team Lead

Qualifications:- Graduate

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- $20-$25/Hour

Locations:- Illinois, USA

( Help Desk Team Lead ) PC Connection Remote Jobs From Home 22/Hour @Sarkarijobdunia

Full Job Description:-

Connection has a splendid possibility for a full-time, everlasting assist desk group Lead for our managed offerings division. Running beneath the supervision of the assist desk manager, the help table crew Lead is answerable for main and overseeing a crew of stage 1&2 name middle retailers in a 24x7x365 environment. The focus is on presenting the highest exceptional of provider to our customers, assembly our month-to-month SLAs, monitoring and attaining internal KPIs, and different dreams set through the assist desk supervisor.

( Help Desk Team Lead ) PC Connection Remote Jobs From Home 22/Hour @Sarkarijobdunia

What We Do:

We calm the confusion of IT via guiding the relationship among people and generation. If a purchaser is searching out a better manner to manipulate their warehouse stock, equip their body of workers, or comfy their records, we make it show up. All it takes is finding the proper mixture of tech hardware, software program, cloud solutions, and guide offerings. That’s what we do. We’re the IT department’s IT branch.

Who we’re:

Our team is made stronger with the aid of a large number of backgrounds, studies, and views. It’s what makes Connection unique—what drives us to innovate and create generation answers that stand apart from the gang. We’d love with a purpose to be part of that material, to proportion your thoughts and reviews with a crew that flourishes on fresh wondering, creativity, and assisting others.

Why You ought to be a part of Us:

You’ll locate supportive teammates and a worthwhile career at Connection—plus fantastic benefits. We take delight in helping employees with a total rewards package deal that provides monetary, emotional, and physical sources for you and your circle of relatives. Our compensation, 401k plans, medical health insurance, and other advantages are innovative and competitive. We cost the importance of our employees’ emotional nicely-being. To aid personnel, we offer free remedy visits, mental health training and tools, and meditation resources. You’ll also enjoy a beneficiant paid day without work bundle that consists of not simplest vacation and unwell time, but also health and Volunteer break day days.

  • Liable for reading price ticket trend data, verifying both price tag and get in touch with first-class, presenting and implementing development answers, tracking performance, assisting inside the onboarding/offboarding of help table marketers, and maintaining documented SOPs.
  • Assist in interviewing, onboarding, and mentoring new expertise. Every day cognizance could be placed on dealing with call queues, helping sellers in actual-time situations, publicizing any adjustments or occasions which could have an effect on the assist desk, taking calls throughout top volume instances, managing escalations 24×7 both over the smartphone and through electronic mail, and handling price ticket queues to make sure excellent and timeliness of decision.
  • Contributes to the overall achievement of the business and increase solutions for improving the general purchaser revel in.
  • Oversees every day assist desk dealers to make certain SLA objectives are being met throughout all MSP customers.
  • Monitors both call and ticket queues for excellent, grades them weekly, and meets with dealers to speak about consequences.
  • Handles escalations from customers through phone and email 24x7x365.
  • Verifies help desk standards are being met every day thru constant quality assessments on calls, tickets, and task 101 responsibilities.
  • Runs reviews on price ticket and phone information to search for regions of improvement, puts together improvement plans, and implements for that reason.
  • Coaches, mentors, and trains the marketers on day by day tasks and expectations.
  • Tracks price ticket queues to make certain well timed updates, nice of info, price tag ownership, responses, and resolutions.
  • Runs reviews and offers solutions to our clients based totally on price ticket traits.
  • Builds and keeps near relationships with our clients through weekly/month-to-month test-ins.
  • Makes a speciality of customer support to make certain renewal wins with current customers.
  • Meets goals set forth by using the company and the help desk manager.
  • Evaluates candidate resumes, and plays smartphone displays and in-person interviews to help in locating new talent.
  • Affords comments to HD supervisor for HD agent’s performance, performance reviews and improvement plans while wanted. Proactively critiques documentation and daily practices to perceive manner upgrades.
  • Is familiar with and makes use of ITIL first-rate practices.
  • Minimum of 7 years of experience in a assist desk surroundings, preferably with some management or oversight enjoy.
  • Accomplice diploma or the equal aggregate of schooling and paintings enjoy.
  • CompTIA A+ certification, HDI, ITILv3 certifications desired.
  • Occasional travel may be required, less than six trips in keeping with yr for client requirements or training.

( Help Desk Team Lead ) PC Connection Remote Jobs From Home 22/Hour @Sarkarijobdunia

Top 10 Interview Tips For Getting Job:

Absolutely! Here are my top 10 interview tips for getting a job:

  1. Research the company: Before the interview, research the company and the position you’re applying for. Look up the company’s mission statement, values, and recent news to get a better understanding of their culture and goals.
  2. Practice common interview questions: Practice answering common interview questions and think of examples from your past experiences that showcase your skills and qualifications.
  3. Dress appropriately: Dress professionally and appropriately for the job interview. Even if the company has a more casual dress code, it’s better to be overdressed than underdressed.
  4. Arrive on time: Being punctual is important, so make sure to arrive on time or even a few minutes early to the interview. This shows that you’re reliable and respectful of the interviewer’s time.
  5. Bring copies of your resume: Bring extra copies of your resume to the interview, in case the interviewer doesn’t have one or needs to reference it.
  6. Show enthusiasm: Let the interviewer know that you’re excited about the opportunity to work for their company. Express your interest in the position and what you can bring to the table.
  7. Be confident: Show confidence in yourself and your abilities during the interview. Make eye contact, speak clearly, and don’t be afraid to ask questions or clarify anything you don’t understand.
  8. Be prepared to answer behavioral questions: Many companies use behavioral interview questions, which ask about specific situations from your past experiences. Prepare to answer these questions with specific examples that showcase your skills and abilities.
  9. Follow up: After the interview, send a thank-you email or note to the interviewer. This shows that you appreciate their time and are still interested in the position.
  10. Be yourself: Finally, remember to be yourself during the interview. The interviewer is trying to get a sense of who you are as a person and how you would fit into their company culture. Don’t try to be someone you’re not, as this can come across as inauthentic.

Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.

  1. Company always wants you to be on time and you should be.
  2. Take less leave from the office.
  3. Focus on your work and try to learn more.
  4. Speak from your work not for your mouth.
  5. Keep on trying to get new things from your seniors, regarding your profile.
  6. Raise your point but only then when you are 100% sure about your point.
  7. Never hurry because haste makes waste.
  8. For earning some extra points than others. Just play out of your comfort zone.
  9. Always respect your seniors.
  10. Learn from mistakes made by you and others and do not try to repeat them.

Educational Qualification:

  • Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment.
  • Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required:

Required Documents for This recruitment: Candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.

  • Document – Qualifications certificate with mark sheets.
  • Passport size Photographs
  • Signature

How to apply:

  1. All the eligible candidates can apply for This Job as mentioned below
  2. Read official notification carefully From the Official Website.
  3. Read Notification Carefully Before Apply.
  4. Fill The Application Form (Link Is Given Below)
  5. Attach Required Document and Passport Size Photo with Signature.
  6. Then Submit. Don
( Help Desk Team Lead ) PC Connection Remote Jobs From Home 22/Hour @Sarkarijobdunia

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